If the thought of trying to understand, incorporate and use AI for an ecommerce store sounds a bit daunting, you're in the right place - we’ve developed a list of 3 simple, actionable ways you can incorporate AI into your ecommerce business.
3 Actionable Ways (with examples!) to Incorporate AI into your Ecommerce Store
More and more, ecommerce store owners are realizing the ways in which AI is expanding the capabilities of their businesses.
And as a budding ecommerce store owner, you may want to learn more about how you can realize some of the profits and efficiencies AI delivers. Because, the bottom line is, if you’re not using AI, you’re missing out on a huge opportunity.
But, the thought of trying to understand, incorporate and use AI for an ecommerce store sounds a bit daunting, so we’ve developed a list of 3 simple, actionable ways you can incorporate AI into your ecommerce.
1. Ecommerce AI for automating tasks
Automating tasks allows you to free up your time and focus on other aspects of running your business.
And – lucky you – task automation is one of the most tried and true forms of ecommerce AI out there. To that end, there are several task domains in which ecommerce AI excels. Most notable among them are inventory management, order processing, and customer service support.
Let’s review some actionable AI task management solutions.
Chatbots can help your customers with a whole slew of tasks. These include everything from locating products to answering FAQs about your store. Chatbots can also be programmed to upsell and cross-sell products, which will increase your average order value.
Having a chatbot is becoming more than a luxury. According to Drift, 55% of businesses that integrate chatbots into their websites generate more high-quality leads. Check out some of the best ecommerce AI chatbots on the market here.
Inventory Management Solutions
Inventory management is tough. And sometimes it’s the one component of a business that can make or break operations.
Having too much inventory requires you to miss out on potential sales. And having too little risks shipping delays and annoyed customers.
That’s where AI-powered inventory management systems come in.
These systems are designed to automatically keep track of inventory supply, analyze trends, and identify future demand. Using AI-powered inventory management gives your ecommerce business a huge edge over those who don’t. Here’s a case study from IBM on how AI can help solve inventory management challenges.
But, in short, if you’re looking for a better way to manage your inventory, it’s time to consider AI.
Processing orders can be a real pain and slow down your business activities.
But what if there were a way to automate the entire process, from start to finish? That’s where AI comes in.
By using AI to process orders, your ecommerce store can save time and money while improving accuracy and efficiency. Not to mention, it can also help improve overall customer satisfaction by reducing the need for human interaction.
There are a number of ways AI can assist with processing orders. The most common one is using AI to automatically generate shipping labels. It can also be used to analyze your order queue and identify which ones need to be expedited. You can even use AI to reach out to customers who have placed large or complex orders to ensure the process is going smoothly.
2. Ecommerce AI for customer service
Many businesses are now using AI to automate their customer service processes. This can include everything from handling customer inquiries to processing orders.
Some businesses are even using AI to personalize their customer service experience. This means using data to provide each customer with a unique and customized service experience.
AI chatbots for customer service are an example of this. Although AI for customer service goes well beyond chatbots. Machine learning, self-service portals, and agent assist technology can all be used to bolster your customer service team with the power of artificial intelligence.
3. Ecommerce AI for cybersecurity
AI can be used to help identify security threats, block malicious attacks, and even respond to incidents in real-time.
It’s geared toward cybersecurity because it can process a vast amount of data quickly and identify patterns that human analysts might miss. For example, AI can be used to analyze huge volumes of network traffic data to pinpoint strange activity that could represent a cyber attack.
According to Capgemini, 75% of executives say that deploying AI allows their organization to respond faster to breaches. If cybersecurity is a concern for your ecommerce store, then AI is a must-have tool.
Here are four best practices for AI-powered cybersecurity from Technology Magazine.
Michael is a freelancer from New York City. When he isn’t writing about how Kliken unleashes the marketing, you can find him reading, writing for pleasure, or traveling the globe.
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